Borrego Health is making telehealth appointments available to you.
Call 855-436-1234 to see if your visit is eligible for telehealth.
MEDICAL | BEHAVIORAL | DENTAL
What is telehealth?
Telehealth is the use of smartphones, computers, and tablets to connect with your healthcare provider. Video visits (similar to FaceTime and WhatsApp) are the preferred option because we can see each other.
Why use telehealth for a video visit with my healthcare provider?
Who can be scheduled for a telehealth visit?
Any Borrego Health patient who has a smartphone, tablet, computer or laptop with video/audio capabilities and stable internet connection. Not all your healthcare visits are appropriate for telehealth. We can help you schedule the best type of appointment for your healthcare needs. Call 855-436-1234 to get you started.
What is the cost of a telehealth visit?
Regardless of your insurance status, there are no additional fees for a telehealth visit versus an in-person visit. Borrego Health will work with your insurance to get these visits covered. If you are uninsured, Borrego Health can help you through our sliding fee program.
How to schedule a telehealth visit with your healthcare provider?
Just three easy steps:
Step 1: Schedule a telehealth video appointment by calling your clinic 855-436-1234 to request a visit from the comfort of your own home.
Step 2: You will receive a link to join your video visit through email and/or text when you schedule your appointment and 15 minutes before it starts. If you need to change or cancel your appointment, please call 855-436-1234.
Note: To ensure the best experience possible, we recommend a well-lit, quiet and private area for you to communicate with your healthcare provider.
Step 3: At the time of your visit, click on the link provided. Be sure to enable your camera and microphone permissions on your device. You will be entered into a "virtual lobby". You are all set to start your telehealth video visit.
Note: Before your healthcare provider connects with you, a member of your care team (MA, LVN, nurse, etc.) may contact you to collect medical information and ensure that you are able to join the video visit.
Waiting time: when you are placed in the virtual lobby, please be advised that your healthcare provider is seeing other patients, and you may have to wait past your scheduled time. Your provider is committed to seeing you as soon as possible.
What to do if you get disconnected?
Simply click/tap the "Rejoin" button to reconnect with your healthcare provider. If you continue having issues with connecting, your provider will call you.
Is there an alternative to telehealth video visits?
Yes. We can make arrangements for patients to connect with their healthcare providers through phone as well. *Dental services are only available through telehealth video or in-person appointments.